Help Desks Archives – Business Blueprint

Front

Dale Beaumont — Mon, 05 Jul 2021 04:21:15 +0000

Front is a customer communication platform that combines the simplicity of email with the intelligence of a CRM. This tool enables you to manage your company inbox through one account making team collaboration simple. Instead of messy forwards and CC’s, all you need to do is @mention your team to assign messages. Whether it’s email, SMS text, live chat or your favourite apps you can manage it all in one universal inbox.

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Help Scout

Dale Beaumont — Mon, 05 Jul 2021 04:20:26 +0000

Help Scout is your one-stop customer service platform designed specifically for growing businesses. This tool helps you balance everything your customers need to be happy. With Help Scout, you can manage all your customer care messages in one place. It also keeps everyone on your team on the same page so nothing slips through the cracks. They also have live chat, in-app messaging, and customer management features.

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Teamwork Desk

Dale Beaumont — Mon, 05 Jul 2021 04:15:56 +0000

Teamwork Desk is a customer-centric helpdesk software that gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. Teamwork Desk also sends replies to customers in the form of ordinary emails, which helps customers feel more personally cared for.

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